Texting is the preferred method of communication for many people. So it’s understandable that you might want to keep your clients in the loop with text messages, especially if texting is the way they prefer to communicate.
When texting with clients, it is essential to clarify your intentions, so there are no misunderstandings. By being clear about your tone and what you mean when texting clients, you can avoid miscommunications that could cause issues later on.
Therefore, it’s essential not only to use proper texting etiquette but also to think about the tone and content of each message, so you don’t come off as rude or unprofessional.
The answer depends on your relationship with your client.
It’s essential to think about how you’re communicating with clients via text message so that you don’t accidentally offend them or make them feel like they can’t trust you. When you text your client, keep the following things in mind:
Texting is a great way to keep clients in the loop, but it’s best to reserve it for those who ask you. If you start texting your clients without asking, you can create an uncomfortable situation where they feel obligated to respond. On the other hand, if they don’t ask, you can use email or another more formal form of communication.
Texting is fine for quick questions, but if something more serious comes up, consider talking over the phone or meeting in person instead. So, make sure it’s important enough that it couldn’t wait until the next time you talk in person or on the phone—and also make sure that you respond immediately after they get back to you.
You need to be careful about how often you send them. Sending too many texts can be annoying, and it might make your client think that they can’t talk to you without getting a text back.
Make sure your texts are friendly and professional. They shouldn’t sound like you’re trying too hard—like how you’d speak to someone face-to-face would be appropriate for a text conversation with a client.
Remember that texting is casual and informal; if you need to convey something serious or formal, use another method of communication like email or phone calls instead of texting so your client doesn’t think less of you for being informal about things!